FILE ARCHIVE · UPDATED WEEKLY

Field notes from stores we actually saved.

Post-mortems, playbooks, and short reads from the team — written by the people who did the work. No AI slop, no listicles, no "10 hacks." Real fixes, real numbers, real stores (anonymized where they asked).

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BLOG 2026·07·15

Hello world!

Welcome to WordPress. This is your first post. Edit or delete it, then start writing!

1 MIN READ
POST-MORTEMS 2026·03·14

How a fashion label lost $180k in six weeks to a single silent payment error

Their checkout looked fine. Orders came in. Support was quiet. But the payment gateway was silently timing out on 14% of transactions…

2 MIN READ
PLAYBOOKS 2026·03·07

The 30-day cart abandonment recovery playbook we ship to every new client

Email + SMS + push + retargeting, built as one sequenced system. Templates, timing, discount ladder, opt-out logic — the exact playbook.

2 MIN READ
AI & AGENTS 2026·02·28

ChatGPT is already sending buyers to your competitors. Here’s how to fix it.

Schema, feeds, MCP endpoints, and a discovery-monitoring loop. What it takes to be the store an AI agent picks over your competitor.

2 MIN READ
SEO 2026·02·21

Ecommerce SEO is not blog posts. It’s category architecture.

Why category and PLP pages are the highest-leverage work on the site — and how we approach them for maximum ranking impact.

2 MIN READ
POST-MORTEMS 2026·02·14

The Magento upgrade that took a B2B site offline for 4 days

Client called us on day two. What we found, how we rolled it back, and the migration plan that eventually worked without…

2 MIN READ
PAID GROWTH 2026·02·07

Why your Meta ROAS is lying to you (and what to reconcile it with)

Post-purchase surveys, incrementality tests, and MMM basics for stores under $10m revenue. Stop trusting the dashboard.

2 MIN READ
DEV & OPS 2026·01·31

The WooCommerce plugin conflicts we see on 70% of new intake stores

A short field guide to the five conflicts that eat performance and silently break checkout on WooCommerce — and how to resolve…

2 MIN READ
PLAYBOOKS 2026·01·24

The PDP redesign checklist that lifted CVR 81% on a homewares brand

Twelve changes, ranked by impact. What we test first, what we test last, what we never touch on a product detail page.

3 MIN READ
AI & AGENTS 2026·01·17

Automating support with AI without destroying CSAT

Where to draw the line between LLM triage and human resolution — and how to measure that it's actually working.

2 MIN READ

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