ON CALL · MON–SUN · 24H RESPONSE

When your store flatlines, we're already on the line.

Ecommerce SOS is a monthly retainer team of engineers, growth operators and AI specialists. We fix broken stores, ship new features, cut cart abandonment, and make your shop ready for the agent economy. WooCommerce, Shopify, Magento, OpenCart, custom — one number to call.

Request Emergency Dispatch See Response Plans
LIVE · CASE #4419-KM · CLIENT: MERINO&CO — REVENUE RECOVERY
SESSION 04:12:33
PRE-INTAKE DIAGNOSIS TREATMENT RECOVERY
CONVERSION
0.9%3.4%
CART RECOVERY
2%28%
LOAD TIME
6.1s1.2s
MRR RECOVERED
+$41k

↑ ILLUSTRATIVE CASE — REPRESENTATIVE OF TYPICAL 60-DAY ENGAGEMENT

01 / INTAKE

If any of these hit — you're bleeding revenue.

Most stores wait until a checkout is broken for a week to call. By then it's already cost more than a year of retainer. Here's what our clients call in with.

DX-001 · CRITICAL

Checkout is throwing errors

Payments fail, session drops, shipping calc broken. Every hour = lost orders.

DX-002 · CRITICAL

Site is crawling — or down

Load times over 4s, timeouts under load, plugin conflicts. Google is punishing you already.

DX-003 · HIGH

70%+ cart abandonment

Traffic converts, then bounces at payment. No recovery email flow. No exit intent. No SMS.

DX-004 · HIGH

SEO stopped delivering

Organic rankings dropping, category pages thin, no schema, product pages invisible to LLMs.

DX-005 · MEDIUM

Manual work is eating margin

Inventory sync by hand, order routing by hand, support tickets by hand. Owner burnout imminent.

DX-006 · MEDIUM

Store looks 2016

Design won't convert on mobile. Trust signals missing. AOV stuck. Redesign overdue by 3 years.

DX-007 · STRATEGIC

Not ready for AI agents

ChatGPT, Perplexity and shopping agents can't parse your catalog. You're invisible to the next wave.

DX-008 · STRATEGIC

Paid ads underperform

Meta & TikTok spend rising, ROAS falling. Creative stale. Retargeting leaks. No UGC pipeline.

02 / SERVICE MENU

One retainer. Every capability.

Instead of hiring a developer, an SEO, an ad agency and an automation consultant — you get one team on standby. Every discipline your store needs, coordinated.

RX-014ACTIVE

Bug fixes & emergency dev

Broken checkout, plugin conflicts, payment gateway errors, migration disasters. Diagnosed and patched, usually same day.

WooCommerceShopifyMagentoOpenCartCustom
RX-021ACTIVE

Cart abandonment recovery

Multi-channel win-back: email, SMS, browser push, exit-intent offers, dynamic discount logic. Typical uplift: 15–30% of lost carts.

KlaviyoPostscriptCustom flows
RX-033ACTIVE

AI-agent readiness

Schema.org markup, product feed for LLMs, MCP endpoints, agent-friendly checkout, conversational commerce hooks. Get discovered by ChatGPT, Perplexity, Google AI shopping.

SchemaMCPProduct feeds
RX-041ACTIVE

SEO & technical audit

Core Web Vitals, indexation, category architecture, product schema, internal linking, content briefs. Ranking targets built into the retainer.

Technical SEOContentCWV
RX-052ACTIVE

AI process automation

Order routing, inventory sync, support triage, catalog enrichment, review requests. Whatever your team does 100 times a week — we automate.

n8nZapierCustom AI
RX-060ACTIVE

Paid social & SMMA

Meta, TikTok, Google, Pinterest managed end-to-end. Creative production, UGC sourcing, retargeting, weekly reporting. ROAS is the only KPI.

MetaTikTokGoogle Ads
RX-071ACTIVE

Restyle & redesign

Conversion-led redesign of PDP, PLP, cart and checkout. Not a coat of paint — a rebuilt funnel. Ships in phases without downtime.

UXFrontendCRO
RX-088ACTIVE

Custom builds & migrations

Headless commerce, replatforming, custom apps, ERP integrations. Long-cycle engineering under the same retainer.

HeadlessAPIERP
03 / PLATFORMS SUPPORTED

Every major stack. One team.

WooCommerce
FULL STACK
Shopify
PLUS + STANDARD
Magento
ADOBE COMMERCE
OpenCart
v3 + v4
Custom / Headless
NEXT / MEDUSA / SW
04 / RESPONSE PLANS

Three tiers of response. Cancel anytime.

Every plan is a monthly retainer with fixed pricing, tracked hours, and clear SLAs. No surprise invoices. Change tier as your store grows.

TIER 1
Standby
$499/mo

Baseline monitoring & maintenance for stores that need a safety net.

  • Up to 5 hours engineering / month
  • 24h response on critical issues
  • Monthly performance & security audit
  • Plugin & theme updates handled
  • Uptime + Core Web Vitals monitoring
  • Slack & email support (business hours)
Start Standby
TIER 3
24/7 Command
$3,999/mo

Full ops for stores treating ecommerce like the P&L center it is.

  • Unlimited engineering (fair-use)
  • 1h response · 24/7 on-call
  • Dedicated engineer + growth operator
  • Full SMMA: Meta, TikTok, Google managed
  • Custom AI automation & agent buildout
  • Quarterly redesign / CRO cycles
  • Executive dashboard + weekly strategy
Book Command Consult

↑ ALL PLANS INCLUDE ONBOARDING, ACCESS AUDIT, AND FIRST-WEEK EMERGENCY TRIAGE AT NO EXTRA CHARGE.

05 / RESOLVED CASES

Recent dispatches.

A sample of what a typical month on retainer looks like across our client base.

CASE #4319-WM · WOOCLOSED
Fashion label lost 40% of checkouts to a stale payment plugin — rebuilt gateway integration and shipped in 6 days.
RECOVERED / 30D+$62k
CHECKOUT ERR-92%
"They found the leak in 20 minutes. The old agency spent two months on it."
CASE #4402-SH · SHOPIFYCLOSED
Homewares brand had 4.2% conversion cap — redesigned PDP, added AI product Q&A, activated cart recovery.
CVR LIFT+81%
AOV LIFT+34%
"Six months in and we've stopped shopping for a new agency. That says everything."
CASE #4451-MG · MAGENTOCLOSED
B2B distributor drowning in manual orders — automated ERP sync, quote-to-cart, and support triage.
HOURS SAVED / WK37h
ORDER TIME-68%
"We fired two SaaS tools and the process is now faster. Retainer paid for itself in 5 weeks."

Every hour offline is revenue you won't get back.

Send us your store URL. We'll come back within 24 hours with a free triage: what's broken, what's leaking, and what a first month looks like.

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