We started Ecommerce SOS after fifteen years of freelance calls that started the same way: "the site is broken, we're losing money, how fast can you look." Every time it was the same pattern. A store owner had wired together plugins, a designer, a marketer, and a cousin who "knows Shopify." When it broke, no one had ownership.
So we built a small team that takes ownership. Engineers who have shipped WooCommerce and Magento since before either had a checkout you'd trust. Growth operators who cut their teeth running paid social when Facebook still worked. An AI lead who has been building agent-ready commerce stacks since GPT-4.
We don't sell hours. We sell readiness — a phone number that gets picked up, and a team that can diagnose, fix, ship, market, and automate. One retainer, one point of contact, one accountable team.
We cap client count at forty because we've watched agencies chase headcount instead of quality and lose the plot. Every client gets a real engineer on the account. Nothing is offshored, nothing is outsourced, and nothing is handled by someone who read your intake form five minutes before the call.